If your order from Velvoy arrives damaged, misprinted, we offer easy returns or exchanges at no extra cost, as long as you contact us within 7 days of delivery.
Here’s how to request a return or exchange:
📌 Please note: Without an unboxing video, we may not be able to process returns or replacements. This helps us maintain fairness and transparency for all our customers.
⚠️ If the item was accidentally damaged while opening (like with scissors), we may not be able to help — unless the video clearly shows the issue was already there.
🚚 If you notice any damage at the time of delivery, kindly mention it to the courier while signing the slip. This helps us raise the issue with the courier and support you more efficiently.
🕐 Processing time for returns or exchanges: 2–3 weeks (from the time of pickup to final resolution).
We truly value your trust — and we’re always here to help if something feels off.
Your happiness is our priority. We’re here to make things smooth, easy, and fair — every step of the way.
Sometimes, despite everyone’s best effort, a package might not reach you. When that happens, it gets returned to our warehouse safely.
Here are a few common reasons this might occur:
But don’t worry — we hold your returned order safely for 100 days, giving you ample time to get in touch and request reshipment to your or any alternative address. 💌
📬 Just share your Order ID, and we’ll arrange the reshipment for a flat ₹100.
If 100 days pass without a request, the product will no longer be eligible for re-shipping.
🔍 Tip: Double-check your address before confirming your order to help ensure timely delivery!
Here’s what a complete address should include:
Despite our best efforts, orders may occasionally return to us due to incomplete addresses or missed delivery attempts. This often happens because courier partners follow different delivery policies — while some may try 2–3 times, others (like Amazon or Delhivery) might attempt delivery just once.
In such cases, we won’t be able to process a refund. But don’t worry — we’ll keep your returned package safe for 100 days, giving you plenty of time to reach out for a reshipment to the same on a new address. 💛
📬 Just share your Order ID, and we’ll arrange the reshipment for a flat ₹100.
We do our best to deliver quality every single time. But if your product arrives damaged, misprinted, or not quite right, please don’t worry — we’ll fix it.
Here’s how we can help:
This helps us understand exactly what went wrong and offer a solution quickly — whether it’s a refund or a replacement.
📌 Please note: Without an unboxing video, we may not be able to process replacements or refunds. We want to help — this just ensures fairness for all sides.
⚠️ If the item gets damaged while opening (for example, using scissors), we may not be able to replace or refund unless the video clearly shows the damage existed before.
🚚 Noticed damage when the courier handed it to you? Kindly mention it while signing the delivery slip — this helps us claim it from the courier and support you faster.
🕐 Processing time for returns: 2–3 weeks (from pickup to resolution)
We totally get it — choosing the perfect size online can sometimes be tricky. 💛 That’s why we always recommend double-checking our size chart before placing your order to make sure it’s just right for you.
Since each product is made-to-order and printed specifically in the size you selected, we’re unable to offer replacements for sizing errors. You can still Place a fresh order for the correct size anytime.
If your shipment hasn’t been delivered within 10 days, we completely understand how concerning that can be. 💛 In such cases, we’ll immediately escalate the matter with our courier partner to investigate and mark the package as lost, if applicable.
Once confirmed, we’ll either issue a full refund or dispatch a fresh order — whichever works best for you. We’re committed to making sure you receive what you love.
To stay fair to all customers, there are a few scenarios where refunds or replacements can’t be offered:
We truly want to help, and following these guidelines ensures we can resolve issues quickly and transparently for everyone.
You’ll receive a tracking ID via SMS or email once your package is on its way.
To track manually:
We know you’re excited to receive your order — and we work hard to make that happen quickly.
Each order goes through:
✅ Dispatch Time: Within 2–3 business days
🚚 Delivery Time: 4-6 business days, depending on your location
We understand shipping and returns can feel confusing — but we’re just a message away if you ever feel stuck or unsure just reach out to us at support@velvoy.com. Every policy exists to protect your experience as a customer, and our team is always ready to support with clarity and kindness.
Please know that we review each case individually with care, and our goal is always to leave you feeling valued and supported.
Your trust means everything to us. 💛
