Velkart Store (“we/us/our”) holds in high regard the confidentiality and personal boundaries of individuals who engage with our platform (“you”). This Privacy Policy outlines how we may collect, use, share, transfer, or disclose your personal information.

We only collect information that is essential for our operations — such as fulfilling your orders, providing the services you request, or keeping you updated on the status of your orders.

For the purposes of this Privacy Policy, the term “Sensitive Personal Data or Information” (“SPDI”) shall carry the meaning assigned under the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”). Wherever applicable, references to “Personal Information” in this policy include such sensitive data as defined under the IT Act and SPDI Rules.

• We do not retain your credit card or online banking details.
• We will never sell or rent your name or personal information to third parties.
• We may use cookies to identify you as a returning user and to analyze traffic trends on our site. The data collected through cookies is completely anonymous and solely used to enhance your experience and improve the usability of our website.

By agreeing to this Privacy Policy, you consent to the collection, usage, and transfer of your personal data as described herein. Please note that we may update this Privacy Policy from time to time, and any such changes will be shared with you via the email address you’ve provided us.

COLLECTION OF PERSONAL INFORMATION

We may collect certain personally identifiable information directly from you when you voluntarily furnish it to us. For instance, upon making a purchase through our platform, we may acquire details such as your full name, residential or mailing address, contact number, and email address. Similarly, if you subscribe to our newsletter or any other updates, we may gather your email address. When you choose to engage with our exclusive services or offerings, we may collect additional personal data pertinent to those interactions. The information you provide enables us to fulfill internal operational requirements — including, but not limited to, processing your orders and keeping you apprised of their progress. Additionally, we reserve the right to collect broad demographic insights and aggregated data that do not personally identify you. Such anonymous information is entirely detached from your individual identity and cannot be traced back to you in any personally identifiable manner. As part of our data collection, we may also gather your shipping and billing addresses for order fulfillment and documentation purposes. By sharing your personal information, you affirm that the data is accurate, current, and provided with full authority, including all requisite permissions and lawful consents necessary to disclose such information.

USE AND PROCESSING OF PERSONAL INFORMATION

The personal data we collect may be utilized for various objectives associated with our operational activities, which may encompass the following:

1. to address and manage requests, enquiries, complaints, customer service matters, and related functions;
2. to deliver suitable responses to your inquiries and to satisfy your requests for detailed information about our products and services;
3. to personalize and tailor our offerings to better suit your preferences;
4. to examine usage patterns and user behaviour, thereby assisting in the enhancement of our services and offerings;
5. to inform you about newly launched products or services, and to communicate important updates or information regarding existing offerings;
6. for purposes aligned with our lawful business interests; and
7. to comply with judicial directives and to furnish relevant information to legal or regulatory authorities, wherever permitted under applicable law.

DISCLOSURE OF PERSONAL INFORMATION

We do not, under any circumstance, rent, sell, or exchange your personal information with any other organization for their marketing purposes without first obtaining your explicit consent. However, we reserve the right to disclose your personal data to any third party that presents a request in accordance with applicable laws or regulations. Unless such legal obligations apply, we will not share your name, address, or any personally identifiable details with any external party without your approval. Nonetheless, in scenarios where legal compliance, statutory mandates, or judicial processes compel us, we may be required to disclose customer-related information. Furthermore, in the event of a business restructuring, merger, or sale of our assets, we may transfer or disclose your personal data to the involved third party. Such a party shall retain the right to continue processing the information you have provided to us, in line with the terms of this privacy policy. We may also share your information with our affiliated entities, subsidiaries, or trusted partners, solely for the purposes articulated within this policy.

• Why Cookies Matter: To enhance your experience, we use cookies along with similar technologies such as pixel tags and clear GIFs. These tools help us store specific information each time you access a page on our website. Cookies allow the site to remember the data you have consented to share and assist in identifying which sections of the website best meet your interests. Cookies may also be used for delivering advertising banners, either directly by us or via third parties authorized to do so. Rest assured, these cookies do not store any personally identifiable information.
• Opting Out of Cookies: It is entirely your choice whether your browser accepts cookies or not. By default, most browsers are set to accept cookies unless configured otherwise. Should you choose to block or delete cookies, please be aware that you may not be able to access all features of our website. This action might hinder certain functionalities or make portions of the website inaccessible. For the best possible experience, we recommend allowing cookies to remain enabled.
• NPII Advertising: We engage third-party service providers to deliver advertisements across the internet and occasionally on our own website. These providers may gather non-personally identifiable information (NPII) regarding your visits to our platform and your interactions with our content. They might also use aggregated data from your visits here and on other websites to tailor advertising about relevant goods and services. This anonymous data is collected via pixel tags—commonly used tracking technology deployed by many leading websites. The process does not involve the collection or use of any personally identifiable information. These third parties do not have access to your name, phone number, email, address, or any other personally identifying details.

INFORMATION PROVIDER’S RIGHTS

You hold the right to revoke your consent concerning the provision of Sensitive Personal Data or Information (SPDI) at any point by sending an email to us at support@velvoy.com, in line with the provisions of this privacy policy. Please be advised that any such withdrawal of consent shall apply only moving forward and will not affect any prior processing done based on the consent previously granted. If you choose not to provide the requested information or subsequently withdraw consent for the use of your SPDI, we reserve the right to suspend or terminate the services that rely on such information.

You may also contact us at support@velvoy.com to access, review, amend, or correct your SPDI, or to withdraw your consent regarding the use of such data. However, we disclaim any responsibility for verifying the accuracy or authenticity of the SPDI you provide.

You further acknowledge and agree that certain categories of data or information may not be subject to alteration or deletion, as restricted by applicable law, requests from law enforcement agencies, or ongoing legal proceedings. For such information, the rights mentioned above shall not be enforceable.

SECURITY PRACTICES AND PROCEDURES

We implement reasonable security practices and procedures to protect and secure your Sensitive Personal Data or Information (SPDI) from unauthorized access, loss, or misuse. In doing so, we may engage third-party service providers—whether located within or outside of India—for the purpose of storing or processing such data. These third parties may maintain their own security protocols, and we shall, on a commercially reasonable basis, require them to uphold adequate security standards to safeguard your information.

However, notwithstanding anything to the contrary contained herein or elsewhere, we shall not be liable for any loss, damage, or misuse of your data where such incidents arise due to a Force Majeure Event. The term Force Majeure Event refers to any event or circumstance that is beyond our reasonable control, including but not limited to sabotage, fire, flood, explosion, natural disasters, civil unrest, strikes, lockouts or other industrial actions, riots, insurrection, war, governmental actions, cyber-attacks, hacking, unauthorized access to data storage systems, hardware or software failures, breaches of security protocols, and encryption failures.

GRIEVANCE REDRESSAL

If you have any concerns, complaints, or discrepancies regarding the processing of your Sensitive Personal Data or Information (SPDI), you may report the same to the designated Grievance Officer, appointed in accordance with the provisions of the Information Technology Act, as detailed below:

Name                    : Team Velvoy

Email ID                : support@velvoy.com