We understand how disappointing it can be when something you were excited about becomes unavailable. While we take every measure to keep our inventory updated, there may be rare instances when a product goes out of stock — due to unexpected demand or a last-minute quality concern.
If this happens, don’t worry — our team will personally review your order and offer the best possible solution. This may include a full refund, a similar product replacement, a heartfelt freebie as an apology, or even a special discount for your next purchase.
Whatever the case, we’re always here to make things right for you.
As soon as your order is shipped, we’ll send you a tracking ID via SMS or email — so you’re always in the loop.
Want to check it anytime?
Just follow these simple steps:
• Log in to your V Account
• Head over to the “Orders” section
• Click the tracking link for real-time updates on your package’s journey
We’re just as excited as you are for your order to reach you — and we’ll make sure you can follow every step of the way!
First of all, we’re so sorry for the wait — we know how much you’re looking forward to receiving your order.
If your shipment has been dispatched but hasn’t reached you yet, don’t worry — we’re here to help. Here’s what might have happened and how we can work together to resolve it:
Still stuck or feeling unsure? Just drop us an email at connect@v.com — our team is always here to make it right.
Placing an order with us is super simple — and we’re here to guide you every step of the way!
Need help along the way? We’re always just a message away.
As soon as your order is placed successfully, we’ll send you a confirmation via SMS and email with all the important details — including your unique Order ID.
Once your package is on its way, you’ll get another update with tracking info so you can follow its journey to your doorstep.
From there, just sit back, relax, and get excited — your awesome order is on its way!
We’ve partnered with trusted courier services to make sure your order reaches you safely and on time. Depending on your location, delivery usually takes 2 to 7 business days right to your doorstep.
And don’t worry — every order is carefully packed in a fully sealed package to ensure your items arrive in perfect condition, just the way you expect.
We understand how concerning this can feel — but don’t worry, we’re here to help.
Sometimes, payments may get deducted even if the order doesn’t go through successfully. In most cases, banks automatically reverse such transactions within 7–10 business days.
As a first step, we recommend checking your bank account to confirm if the amount has indeed been debited. If it has and you haven’t received a refund yet, simply reach out to our Help Center with your payment details — and we’ll make sure to look into it and assist you promptly.
Absolutely — your safety is our top priority.
All transactions made through Credit Cards, Debit Cards, or Net Banking are processed over a secure, encrypted connection, ensuring your personal and payment information stays completely protected. So go ahead and shop with confidence — your money is in safe hands.
We understand the convenience of COD, and we’d love to offer it everywhere — but sometimes, this option may not appear because it’s currently unavailable for your postal code.
Not to worry! You can still complete your order using secure payment methods like Debit Card, Credit Card, or Net Banking. Alternatively, if it’s more convenient, you can choose a different delivery address where COD is supported.
We’re always here to help you through the checkout process — just reach out if you need any assistance!
Not at all — we like to keep things simple and transparent.
The price you see on our product page is exactly what you’ll pay. No surprises, no hidden fees — just honest pricing, always.
Oh no — payment issues can be frustrating, but don’t worry, we’re here to help! 💛
If your payment didn’t go through, you can retry after checking a few things:
• Make sure your account details, billing address, and password (for Net Banking) are correctly entered.
• A stable internet connection also helps avoid interruptions during checkout.
In case the amount was debited but the order didn’t go through — Don’t worry! It usually gets automatically refunded to your bank account within 7–10 business days.
Still unsure or need a hand? Just reach out to our Help Center with your order/payment details. We’ll take it from there and make sure everything is sorted smoothly.
We’re just as excited as you are for your order to reach you!
Once shipped, deliveries usually take 2–3 business days for metro cities and 3–5 business days for other locations across India.
While we do our best to get your package to you as quickly as possible, a few things like public holidays, extreme weather, or remote locations may occasionally cause slight delays.
Rest assured, we’ll keep you updated every step of the way.
We’ll truly miss having you as part of the Velvoy family.
If you’ve decided to delete your account, we understand and respect your choice. To learn more about the process and next steps, please click here.
And if there’s anything we can do to make things better, we’re always here to listen.
If your prepaid order is returned to us by the courier due to a failed delivery, don’t worry. As soon as it reaches us, we’ll automatically arrange a reshipment within 2 days and send you the new tracking details via email. You won’t need to do a thing — we’re already on it!
We understand that plans can change — and that’s completely okay!
If you’d like to cancel your order, simply reach out to us through our [Help Center]. Just share the necessary details to raise a ticket, and our support team will gladly assist you with the cancellation process. We’re here to make it easy and hassle-free.
If your order from V arrives damaged, misprinted, or different from what you expected, we offer easy returns or exchanges at no extra cost, as long as you contact us within 7 days of delivery.
Here’s how to request a return or exchange:
📌 Please note: Without an unboxing video, we may not be able to process returns or replacements. This helps us maintain fairness and transparency for all our customers.
⚠️ If the item was accidentally damaged while opening (like with scissors), we may not be able to help — unless the video clearly shows the issue was already there.
🚚 If you notice any damage at the time of delivery, kindly mention it to the courier while signing the slip. This helps us raise the issue with the courier and support you more efficiently.
🕐 Processing time for returns or exchanges: 2–3 weeks (from the time of pickup to final resolution).
We truly value your trust — and we’re always here to help if something feels off.
We’re here to make your exchange process as smooth as possible.
Just head over to our Help Center and share your order details — once you raise a ticket, our support team will step in to assist you right away.
Please note:
We’re always here to help make things right.
No worries — we’ve got you covered
If reverse pickup isn’t available at your pincode, you can still return the item by self-shipping it to us. Here’s how:
• Kindly pack the product securely in its original packaging, ensuring all tags are intact and the item is unused — this helps avoid any damage during transit.
• You can courier the item to the address below:
📍 [Insert Address]
• Once we receive your parcel at our warehouse, we’ll promptly notify you via email or a phone call.
• As a token of appreciation, we’ll reimburse ₹100 towards your shipping cost — either as a bank refund or a gift coupon, whichever you prefer.
Important: We kindly request you avoid using Professional Couriers for self-returns, as damaged packages from this service may not be accepted at our warehouse.
We’re always here to help, every step of the way!
We’re here to make your experience as smooth and reassuring as possible. Here’s how our refund and exchange process works:
We deeply value your trust and are always here to help — just reach out if you need anything!
No worries — we’ve got you covered! If reverse pickup isn’t serviceable at your location, you can still return your product with a simple self-shipping process. Here’s how:
A Quick Note: For smooth and safe delivery, we kindly request you use Professional Couriers, as we’re unable to accept packages that arrive damaged.
We’re always here to ensure your shopping experience feels fair and transparent 💛
If you return an item purchased during a sale, your refund will be for the exact amount you paid at the time of purchase — not the current price of the product.
This way, you always get back what you originally spent, no surprises!
We completely understand if you prefer to send your return on your own — and we’re here to make the process smooth and stress-free. 💛
Just a few things to keep in mind:
• Kindly pack the item(s) securely to avoid any damage during transit.
• Make sure the product is in unused condition, with all original tags attached and packaging intact.
• Don’t forget to clearly mention your Order ID and registered mobile number on the package — this helps us process your return faster.
• You can ship the item(s) to the following address:
📦 [Insert address here]
Once we receive your package at our warehouse, we’ll notify you via email or phone. Within 48 hours, we’ll process:
• A full refund + ₹100 (as courier reimbursement) to your bank account for prepaid orders
• Or a store credit (gift card) for COD orders
Once your refund is initiated, we always send an update via email so you’re in the loop.
For prepaid orders, the amount usually reflects in your bank account within 7–10 business days — depending on your bank’s processing time.
Still waiting or need help?
Just reach out to our help centre with your details, and we’ll be happy to look into it and get things sorted for you as quickly as possible.
Absolutely — we’d love to be a part of your special order! 💛
Just drop us an email at v@v.com with your design ideas and order details, and we’ll take it from there. Depending on the quantity, we’ll also do our best to offer you a special discount as a thank-you for ordering in bulk. 😊
No worries — it happens to all of us!
Simply click on ‘Forgot Password’ while logging in, and we’ll instantly send you a reset link via email. You’ll be back in your account in no time. 🔐✨
We totally understand the joy of gifting! 🎁 However, we do need to keep the tags and invoice included — just in case the recipient needs to return or exchange the item for any reason. It helps us serve them better if anything comes up.
We appreciate your excitement to shop more with us! 💛 Once an order is confirmed and accepted, we’re unable to add new items to it. But don’t worry — you can always place a new order for the additional products, and we’ll get them to you just as quickly!
In case of a return, you’ll be refunded the exact amount you paid at the time of purchase — including any discounts applied. We believe in transparency and fairness every step of the way. ✨
Since we’re an online-only store, we don’t offer a try-before-you-buy option. But we’ve made sure to include a detailed size guide with measurements on every product page to help you make the right choice confidently. 💡
PPCOD (Partial Payment Cash on Delivery) is a simple way to secure your order by paying just ₹99 upfront. The remaining amount is paid only when your package arrives at your doorstep. It’s our way of giving you more confidence and flexibility with your purchase.
Paying a small amount in advance helps us process your order faster, lowers the chances of cancellation, and ensures your items are safely reserved — just for you.
If you decide not to accept your order upon delivery, it will be canceled. Since we invest in processing your order right from the start, the ₹99 partial payment is non-refundable.
Yes, cancellations are allowed. However, the ₹99 upfront payment is non-refundable, as it helps cover the backend efforts and resources put into processing your order.
It’s that simple!
We’re here for you! Just send a “Hi V” on WhatsApp at +91-91215, and our support team will assist you within 24 hours — with the care and attention you deserve.
If PPCOD is available for your pin code and order type, you’ll see the option clearly at checkout.
You can use any convenient method — Credit/Debit Cards, Net Banking, UPI, or wallets like Paytm, PhonePe, and more.
Unlike regular COD where you pay everything at delivery, PPCOD gives you a head start by securing your order with ₹99 — making the rest of the process faster and smoother for everyone.
We’ve got you covered. You can request a replacement or get a refund of the amount paid at delivery. The ₹99 can even be converted into store credit for your next order — because your trust matters to us.
Yes, your invoice will show the full order value, with a clear breakdown of the ₹99 paid upfront and the remaining balance due at the time of delivery.
Absolutely — as long as the order hasn’t been shipped yet. Just reach out to our support team, and we’ll help you update the address.
As much as we’d love to offer flexibility, Cash on Delivery (COD) is not available for customized products. Since each piece is made just for you, we request pre-payment through UPI, wallets, debit/credit cards, or net banking. This helps us begin your order without delays. 💛
Absolutely — a little extra care goes a long way in keeping your t-shirts fresh and vibrant. Here are some simple tips:
Following these steps will help your jersey look game-day ready every time!
Your custom jersey will be shipped out on the date mentioned in the product description. If there’s ever a delay or change, rest assured — our Customer Experience Team will proactively keep you informed. We’re just as excited as you are to get it to your doorstep!
Since your jersey is made uniquely for you, it is not eligible for returns or exchanges. However, if there’s ever a case of a wrong item or any defect, please contact our team within 6 hours of delivery and we’ll make it right.
We’re always here to support you, but requests raised after 6 hours may not be accepted due to our internal quality control policies.
We’re always just a message away! You can reach out to us via email at connect@V.com and we’ll get back to you as soon as possible.
Alternatively, feel free to use the chat option on our Contact Us page for quicker assistance. Your peace of mind is our priority. 💬✨
We totally understand that returns can come up! Just a small note — Cash on Delivery, shipping, and gifting charges are one-time service costs applied when an order is placed, and unfortunately, these are non-refundable.
As soon as we receive your return request, we’ll coordinate with our courier partner to arrange a pickup. One of their team members will visit your address within 3 business days to collect the product.
Once the product is picked up, your refund will be initiated within 24–48 hours through your chosen method. After initiation, please allow up to 7 days for the amount to reflect in your account — though it often arrives sooner!
Returning your product is super easy and can be done in just a few clicks. Here’s how:
✨ If your pincode is serviceable for a reverse pickup, just confirm your address and contact number, tick the acknowledgment box, and submit your request.
📦 If your pincode isn’t serviceable for reverse pickup, no worries! You can self-ship the item to us — and as a thank you for the extra step, we’ll credit ₹100 V Money to your account to cover your shipping cost.
We’re always here to make your return experience smooth and stress-free! 💛
We always hope you love what you order from us — but if something doesn’t feel quite right, we’re here to help.
🔁 Return Window
You can raise a return request within 7 days of your delivery.
We offer free reverse pickup for most pincodes. If your area isn’t serviceable by our courier partners, you’re welcome to self-ship the product — and we’ll guide you through it.
👕 Worn or Used Items
To maintain hygiene and product quality, we may refuse returns where it’s clearly visible the item has been worn, washed, or soiled.
🛠️ Defective or Damaged Orders? We’ve Got You.
If your product arrives damaged, misprinted, or incorrect, please don’t worry — we’ll make it right.
Just send us the following within 7 days of delivery:
✅ Once approved, your refund will be processed either to your bank account or as V credits — whichever you prefer.
📦 Combo Returns
If you’re returning a product that was part of a combo, we’ll need the entire combo to be returned. Partial returns from combo packs aren’t accepted.
(If there’s a manufacturing issue with a part of the combo, reach out — we’ll help.)
🎁 Gift Cards & Wrapping
🧼 Products Not Eligible for Return
To maintain the strictest hygiene standards, we’re unable to accept returns on the following categories: Masks, Boxers, Shorts, Caps, Socks
Note: We may update this list based on evolving hygiene policies without prior notice.
Yes, COD orders come with a ₹99 fee, which may change based on courier updates.
If your payment didn’t go through, here’s what you can check:
💳 If the amount was debited from your account, it usually gets refunded automatically within 10 business days.
Still stuck? Just drop us a line at connect@v.com and we’ll look into it.
As soon as your order is confirmed, we’ll send a gentle ping your way —
• 📧 A confirmation email
• 📲 Plus an SMS or WhatsApp message with your order details and Order ID.
Once your order is packed and shipped, we’ll follow up with a shipping update through the same channels.
From there, all you have to do is sit back, sip your favorite drink, and let us do the rest — your awesome order is on its way to you! 💛
Sometimes, a delivery may not go through on the first attempt. Don’t worry — our courier partners will notify you with the next steps, and we’ll automatically arrange a reattempt based on that communication.
It might just be a temporary technical glitch. Kindly email us at connect@V.com, and we’ll be happy to help you out right away.
Absolutely! You’re welcome to add multiple items to your cart and place a single order.
Yes, you can! Simply add your favorites to the Wishlist — they’ll be waiting for you whenever you’re ready to buy.
We know how disappointing that can be — but at the moment, you won’t be able to place an order for items that are out of stock.
However, you can click the “Notify Me” button and enter your email. We’ll let you know the moment it’s available again.
Yes! During checkout, you can enter a shipping address that’s different from your billing address. Just double-check that it’s correct before placing the order.
Yes, you’ll need to create an account on our website before placing an order. This helps us serve you better and keep your order details secure.
Once your order is dispatched from our warehouse, you’ll receive updates via email, SMS, and WhatsApp — including a link to track your order.
You can also log into your V account, go to the ‘Orders’ section, and click on ‘Track Order’ next to your Order ID.
We’re really sorry, but once the order is placed, we can’t change the shipping address — our system instantly forwards it to our warehouse team for packing and dispatch.
Once shipped, orders within India usually arrive in:
• 1–4 business days in metro cities
• 4–7 business days in other regions
Please keep in mind, delivery timelines may vary slightly due to public holidays, weather conditions, or unforeseen delays.
If a prepaid order gets returned to us by the courier (for example, due to missed attempts or an incomplete address), we’ll automatically credit the full amount as V Credits to your account. These credits will reflect within 24–48 hours and can be used for any future purchase. 😊
• Shipping is FREE for all orders above ₹499.
• For orders below ₹499, a shipping fee of ₹50 applies.
• Minimum order value must be ₹199 (excluding GST).
