This website, velvoy.com (“Website” or “Site”), is operated by abcxyz Private Limited. Throughout the Website, the terms “we”, “us”, and “our” refer to Velvoy, a company registered under the laws of India, having its registered office at 5th Floor, Western Aqua, 121, Workenstein Collaborative Spaces Private Limited, Hi-Tech City, Whitefields, Kondapur, Hyderabad, Rangareddy, Telangana, 500081, and bearing Corporate Identification Number (CIN): U73900TG2014PTC096272. We offer this Website, along with all information, tools, and services made available herein, to you, the user, subject to your acceptance of all the terms, conditions, policies, and notices stated in this document.
These Terms of Service constitute an electronic record under the provisions of the Information Technology Act, 2000, as amended from time to time, and the applicable rules made thereunder. This document has been generated electronically and does not require any physical or digital signature.
By accessing our Website and/or purchasing any product or service from us, you are deemed to be engaging with our “Service” and agree to be legally bound by these terms and conditions (“Terms of Service” or “Terms”), including any additional policies, terms, or references made available through hyperlink or as updated periodically.
These Terms of Service are applicable to all users of the Website, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
We urge you to read these Terms of Service carefully before accessing or using any portion of the Website. By continuing to browse or use any part of this site, you confirm your agreement to be bound by these Terms. If you do not agree to all the terms and conditions specified herein, you must not access the Website or utilize any of its services.
Any new features, tools, or functionalities introduced to the existing store will also be governed by these Terms of Service. The most updated version of the Terms of Service will always be available on this page for your reference. We reserve the right to update, modify, or replace any section of these Terms by publishing revisions on the Website. We may, from time to time, notify you of such updates to the Terms of Service, Privacy Policy, or any associated policies. Your continued access or use of the Website following such changes shall be deemed as your acceptance of those modifications.
ONLINE STORE TERMS
By accepting these Terms of Service, you affirm that you are either of the legal age of majority in your state or province of residence, or that you have attained such age and have provided us with consent to permit any of your minor dependents to access and use this Website.
You agree not to utilize our products or services for any unlawful or unauthorized purpose. In using the Service, you must ensure compliance with all applicable laws within your jurisdiction, including but not limited to intellectual property and copyright laws. You are strictly prohibited from transmitting any malicious software, viruses, worms, or other harmful code through or in connection with the Website.
You may register an account on our platform by submitting the required registration information. Upon registration, you will be able to place orders for products or access our services. You retain the right to delete your account at any time; however, we may retain backup copies of your registration data for such duration as may be mandated by applicable law.
You are solely and fully responsible for maintaining the confidentiality and security of your account credentials, including your password. Any activity conducted through your account shall be deemed to be authorized by you, and we shall not be liable for any loss or damage arising from your failure to protect your login information. It is your obligation to take all appropriate measures to safeguard your account and prevent unauthorized access.
Any breach or violation of these Terms shall result in the immediate suspension or termination of your access to our Services.
GENERAL CONDITIONS
We reserve the absolute right to deny service to any individual, at any time, and for any reason, without the obligation to provide prior notice or justification.
You acknowledge and agree that any content/ information you submit (excluding payment-related information such as credit card details) may be transmitted without encryption and may involve (a) transmission across various networks; and (b) modifications to meet technical standards and requirements of interconnecting networks or devices.
All credit card and payment-related information is encrypted and securely transmitted over networks.
You further agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any part of the Service, the use of the Service, or access to the Service, or any contact or interface on the Website through which the Service is offered, without obtaining our prior express written consent.
The section headings contained in this agreement are provided solely for ease of reference and shall have no bearing on the interpretation or scope of the Terms.
ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We make no representations or warranties regarding the accuracy, completeness, or currency of the information available on this Website. The content provided herein is intended for general informational purposes only and should not be relied upon as the sole basis for making decisions. Users are encouraged to consult original, primary, or more reliable and up-to-date sources before acting on any information presented on this site. Any reliance you place on the material made available through this Website is strictly at your own risk.
This Website may, from time to time, include historical information. Such information is not necessarily current and is provided solely for reference purposes. We reserve the right, at our sole discretion, to modify or update the contents of the Website at any time. However, we undertake no obligation to ensure that any such information is revised or kept up to date.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change at any time and without prior notice. We reserve the right, at our sole discretion, to modify, suspend, or discontinue the Service, or any part thereof, including content, at any time without notice. We shall not be held liable to you or any third party for any such modification, price adjustment, suspension, or termination of the Service.
PRODUCTS OR SERVICES
Certain products or services offered on our website may be available exclusively through the online platform. These items may be available in limited quantities and are subject to return or exchange strictly in accordance with our Return Policy.
While we make every reasonable effort to ensure that the images and colors of products displayed on the website are accurate, we cannot guarantee that the depiction on your device’s screen will match the actual product.
We reserve the right, but are under no obligation, to restrict the sale of our products or services to any individual, geographic region, or jurisdiction. Such limitations may be exercised on a case-by-case basis. We further reserve the right to limit the quantity of any products or services offered and to revise product descriptions or pricing at any time, without notice, and at our sole discretion. We may also discontinue any product or service at any time. Any offer made on this site for any product or service shall be void where prohibited by law.
We do not guarantee that any product, service, information, or other material purchased or obtained by you will meet your personal expectations or intended purpose.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to reject or cancel any order placed with us, at our discretion. We may, as we deem appropriate, restrict or limit quantities purchased per individual, per household, or per order. These limitations may extend to orders placed through the same customer account, the same credit card, or those using the same billing and/or shipping address. In the event that we make changes to or cancel an order, we may attempt to inform you by contacting the email address and/or billing phone number provided at the time of purchase. Additionally, we reserve the right to restrict or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
OPTIONAL TOOLS
We may offer you access to third-party tools through the Website, over which we exercise no oversight, control, or influence.
You expressly acknowledge and agree that any such tools are provided on an “as is” and “as available” basis, without any warranties, guarantees, representations, or conditions of any kind. We do not endorse these tools and shall not be held liable for any issues, losses, or damages arising out of or in connection with your use of these optional third-party tools.
Your decision to utilize such tools is entirely at your own discretion and risk. It is your responsibility to ensure that you have reviewed and accepted the terms and conditions under which such tools are provided by the relevant third-party providers.
We may, in the future, introduce new services and/or features on the Website, including the release of new tools and resources. Such additions shall be subject to the terms and conditions set forth in these Terms of Service.
THIRD-PARTY LINKS
Certain components of our Service may incorporate content, products, or services that originate from third-party providers. The Website may contain links that redirect you to third-party websites that are not owned, operated, or controlled by us.
We do not undertake any responsibility for examining or evaluating the accuracy, reliability, or completeness of the content hosted on such external websites. We make no representations and disclaim all liability for any third-party materials, websites, products, or services that may be accessible through these links.
We shall not be held responsible for any injury, loss, or damage incurred in connection with your use or purchase of goods, services, content, or other transactions conducted through third-party websites. We strongly advise you to carefully review the policies, terms, and practices of such third parties before engaging in any transaction. Any grievances, concerns, or claims relating to products or services offered by third parties should be addressed directly with the respective third-party entity.
COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, in response to our request, you submit specific materials (such as contest entries), or if you voluntarily send us creative content—including ideas, suggestions, proposals, plans, or any other material—whether via the website, email, postal mail, or any other medium (collectively referred to as “comments”), you hereby grant us the unrestricted right to edit, reproduce, publish, translate, distribute, and otherwise use such comments in any form and through any medium at any time. You acknowledge that we are under no obligation to (1) treat such comments as confidential; (2) compensate you or any party for such submissions; or (3) respond to any comments received.
We reserve the right, but not the obligation, to remove content or submissions that we, at our sole discretion, determine to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene, or otherwise objectionable, or which violate any party’s intellectual property rights or these Terms of Service.
You agree that your comments shall not infringe upon the rights of any third party, including but not limited to copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain defamatory, illegal, abusive, or obscene content, nor any virus, malware, or other malicious code that could compromise the functionality of the Service or any related website.
You must not use a false email address, impersonate another individual or entity, or mislead us or third parties as to the origin of any comment. You bear sole responsibility for the content and accuracy of any comments or materials you submit. We assume no responsibility or liability for any comments posted by you or any third party.
PERSONAL INFORMATION
The collection, use, and handling of your personal information through this Website is subject to the terms outlined in our Privacy Policy. To access and review our Privacy Policy, please click here.
ERRORS, INACCURACIES, AND OMISSIONS
From time to time, the Website or Service may contain typographical mistakes, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct such errors, inaccuracies, or omissions and to update or amend information, or cancel any order, if any detail in the Service or on any related website is found to be inaccurate, at any time and without prior notice, including after an order has been submitted.
We do not undertake any obligation to update, revise, or clarify any content on the Service or related websites, including but not limited to pricing information, unless required to do so under applicable law. No specific update or refresh date applied to the Service or any associated website should be interpreted to mean that all information has been modified or is current.
PROHIBITED USES
You are strictly prohibited from hosting, displaying, modifying, publishing, transmitting, storing, updating, or sharing any content or information that:
Additionally, and in accordance with these Terms of Service, you are prohibited from using the Website or its content (a) to gather or track personal data of others; (b) to engage in phishing, spamming, pharming, pretexting, crawling, scraping, or spidering activities; or (c) to interfere with or bypass the security mechanisms of the Service, any related site, other websites, or the broader internet.
We reserve the unilateral right to suspend or terminate your access to the Service or any associated website in the event of a violation of any of the aforementioned prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not make any guarantees, representations, or warranties that your use of the Service will be uninterrupted, timely, secure, or error-free. We do not warrant or represent that any results obtained from the use of the Service will be accurate or reliable. You acknowledge and agree that we may, from time to time, suspend or discontinue the Service for indefinite periods or cancel it altogether without prior notice.
You expressly acknowledge that your use of, or inability to use, the Service is solely at your own risk. Unless otherwise expressly stated by us, the Service and all products and services delivered through it are provided “as is” and “as available,” without warranties, representations, or conditions of any kind, whether express or implied. This includes, but is not limited to, implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Under no circumstances shall we, or any of our directors, officers, employees, affiliates, agents, contractors, interns, licensors, service providers, subcontractors, or suppliers, be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, data loss, replacement costs, or similar damages, whether arising from contract, tort (including negligence), strict liability, or otherwise, resulting from your use of the Service or any products procured through the Service. This limitation also applies to any claim related to errors or omissions in content, or any loss or damage incurred from using the Service or any content (or product) posted, transmitted, or otherwise made available through the Service.
INDEMNIFICATION
You agree to fully indemnify, defend, and hold harmless our company and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against any claims, demands, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from or related to your breach of these Terms of Service or any incorporated documents, your violation of any applicable law or regulation, or your infringement of any third-party rights.
SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable under applicable law, that specific provision shall nonetheless be enforceable to the fullest extent permitted. The invalidity or unenforceability of one provision shall not affect the validity or enforceability of the remaining provisions of these Terms.
TERMINATION
The obligations and liabilities incurred by either party prior to the termination date shall survive the termination of this agreement for all applicable purposes. These Terms of Service shall remain in effect unless and until terminated by either you or us. You may terminate these Terms at any time by providing notice that you no longer wish to use our Services, or by discontinuing use of our website.
We reserve the right to terminate this agreement at any time without notice if, in our sole judgment, you fail or we suspect that you have failed to comply with any provision of these Terms. Upon such termination, you will remain liable for any outstanding amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).
Notwithstanding anything to the contrary in these Terms, we shall not be held liable for any delay or failure in performance, access, or delivery of the website, Services, or products due to circumstances beyond our reasonable control. These include, but are not limited to: acts of God, natural disasters (such as earthquakes, floods, storms), fire, explosion, war, civil unrest, riots, vandalism, sabotage, embargoes, labor strikes or disruptions, material shortages, government actions, network or internet outages, cyberattacks, hacking, unauthorized access to data, data breaches, system failures, and any other events that are unforeseeable or beyond our control.
The failure on our part to enforce any right or provision of these Terms of Service shall not be deemed a waiver of such right or provision.
These Terms of Service, along with any policies or operating rules posted by us on this website or in connection with the Service, constitute the entire agreement and understanding between you and us. They supersede any prior or contemporaneous communications, proposals, or agreements, whether oral or written, between you and us, including previous versions of the Terms.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
These Terms of Service, and any separate agreements through which we provide you with Services, shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Rajasthan, India.
We reserve the right, at our sole discretion, to modify, update, or replace any part of these Terms of Service at any time by posting the revised terms on our website. Your continued access or use of our website or the Services after any such changes are posted constitutes your acceptance of those changes.
CONTACT INFORMATION
If you have any questions regarding these Terms of Service, you may contact us at:
📧 Email: abc@velvoy.com
If you have any complaints, concerns, or grievances regarding the usage of this website, the content published on it, or any breach of these Terms of Service, you are encouraged to notify the designated Grievance Officer under the Consumer Protection Act, 2019. The details of the Grievance Officer are provided below:
Grievance Officer:
Email: abc@velvoy.com
Address: [Insert your business address here]
Contact Number: [Insert contact number]
The Grievance Officer shall acknowledge the complaint within 48 hours and redress the complaint within 30 days from the date of receipt, in accordance with applicable laws.
